SHIPPING INFORMATION

Welcome to CEMENTRAL PTY LTD! We value every customer and are committed to ensuring that your order is delivered quickly and safely. Here are our shipping terms, specifically for customers in Australia:

1. Shipping Range
   We deliver to all customers in Australia, including urban and regional areas.
2. Shipping Companies
   We mainly use the following couriers to deliver orders:

Australia Post: for standard and expedited delivery nationwide.

TNT Express: provides fast shipping options for business customers.

StarTrack Express: for orders that require fast delivery, especially in urban areas.

3. Processing Time
   All orders will be processed within 2 business days after payment is confirmed. Once the order is processed, you will receive a confirmation email with tracking information.
4. Delivery Time
   Delivery time varies depending on the delivery location, usually:

Urban areas: standard delivery time is 5 business days, expedited delivery time is 2 business days.

Suburban areas: standard delivery time is 7 business days, expedited delivery time is 2-3 business days.
Remote areas: Shipping may take up to 10 business days, depending on local logistics conditions.

5. Shipping costs
   Shipping costs are calculated based on your order amount and delivery address.
6. Order Tracking
   You will receive an email after your order is shipped with a link and tracking number to track the status of your package in real time. You can track your package directly through the website of the relevant shipping company.
7. Shipping Insurance
   All orders are covered by basic shipping insurance. If your package is lost or damaged during transportation, please contact us within 24 hours of receipt so that we can assist in processing the claim.
8. Delivery Issues
   If you find that your package is damaged or missing when you receive it, please contact customer service in time by email ([email protected]) or customer service phone (+61 422179479). Please keep all packaging materials and products for our investigation.
9. Customer Service
   If you have any questions about shipping or your order, please feel free to contact our customer service team. We will do our best to help you.

Thank you for choosing CEMENTRAL PTY LTD, we look forward to providing you with quality products and services!