Welcome to the FAQ page of www.cementvase.com! Here are some questions that our customers usually ask. If you have any other questions, please feel free to contact us.
What materials are your products made of?
Our cement vases are made of high-quality cement, with a unique texture and modern appearance, which is perfect for decoration in various indoor and outdoor environments.
How many styles and colors do you have cement vases?
We offer cement vases in many styles and sizes, and some vases can also choose different colors and textures. Please check our product page for details.
What are the dimensions and weight of the vases?
The dimensions and weight of each vase will vary, and specific information can be found in the product description. We offer a variety of sizes to meet different needs.
Are cement vases suitable for outdoor use?
Yes, our cement vases can be used for outdoor use, but please note that due to the characteristics of cement materials, they may be affected in extreme weather (such as ice and snow or extreme heat). It is recommended to move the vase to a safe place in bad weather.
How to clean and maintain cement vases?
Cement vases are very easy to clean. You can use a damp cloth to wipe the surface, avoid using strong acid or alkaline cleaners to avoid damaging the surface of the vase. Check the vase regularly for cracks or other damage.
Do you provide warranty service?
If the product has any manufacturing defects under normal use, we provide a 30-day warranty from the date of purchase. Please save the purchase receipt for after-sales service.
Can I return the product?
We provide return service, please refer to our return policy page for specific return policy. Generally, you can apply for a return within 30 days after receiving the product.
How can I track my order?
After placing an order, you will receive a confirmation email with your order number and tracking link. You can check the shipping status of your order through the link.
What payment methods do you support?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, etc. All payment processes are carried out through a secure payment processing system.
What is your shipping cost?
Shipping costs vary depending on your order total and delivery address, and the specific costs will be shown on the checkout page. We also offer free shipping from time to time, please pay attention to our website and email notifications.
How can I contact your customer service team?
You can contact customer service in the following ways:
● Email: [email protected]
