REFUND AND RETURNS POLICY

Thank you for choosing www.cementvase.com! We are committed to providing you with high-quality cement vases and excellent customer service. If you are not satisfied with your purchase, our refund policy will help you resolve any issues.

1. Refund Application Period
   You can request a refund within 30 days of receiving the product. Refund requests after this period will not be accepted.
2. Refund Application Conditions
   To be eligible for a refund, your product must meet the following conditions:
   ●The product must be unused, unwashed, and in its original packaging.
   ●The product should include all original tags, attached items, and accessories.
   ●If the product is damaged during shipping, you must report it to us within 48 hours of receiving the goods.
3. Refund Process
   If you meet the refund conditions, please submit a refund request by following the steps below:
4. Contact our customer service team at [email protected] and provide the following information:
   a. Order number
   b. Reason for refund
   c. Product photo
5. Our customer service team will approve your request and respond to you within 3 working days.
6. If the refund request is approved, you need to ship the product back to the specified address. Please keep the return receipt for reference.
7. After receiving the returned product, we will process the refund within 5-7 working days. The refund will be processed through your original payment method.
8. Shipping costs
   If you meet the refund conditions, the initial shipping cost of the product will not be refunded. If the product needs to be returned due to quality issues, we will bear the return shipping costs. Please ask for the relevant shipping label when applying for a return.
9. Non-returnable items
   The following items are not eligible for refunds:
   ●Discounted or special items
   ●Customized or personalized products
   ●Used or damaged items
10. Contact us
    For further information or assistance, please feel free to contact us:
    ●Email: [email protected]
    Thank you for choosing www.cementvase.com, we look forward to providing you with satisfactory products and services!